About us

We operate in retail, commercial, and investment banking and financial services across Europe and CIS

We are a privately owned multinational banking group offering a wide range of banking and financial services, including corporate and retail lending, foreign exchange operations and investment banking.

Based in Luxembourg, we focus on European economies including emerging markets. We operate in the Russian Federation, the Netherlands, Ukraine, Kazakhstan, Cyprus, and Belarus. As of December 2019, our total assets were valued at USD 70bn.

"Our mission is to be a reliable and competent partner supporting our customers by providing effective financial solutions in all markets and countries of operation."

Petr Aven Chairman

Our strategy

Our strategy is to grow our company and maximize shareholder value by developing banking and financial services, and increasing their profitability by utilizing ABHH's key competitive advantages in line with our values and principles.

     

Values

Our values govern the way we work and help us achieve our strategic priorities.  

  • Customer focused – operate to create and repeat positive customer experiences
  • Responsible decision making – be accountable and act ethically to ensure we protect our reputation
  • Team work – unite our efforts to achieve goals
  • Avoid bureaucracy – remove unnecessary layers in decision making

Competitive advantage 

Our ability to grow and develop is based on three key competitive advantages:

Senior management expertise

Our management is very hands-on and has an impressive range of international banking and business experience, which has been one of our most valuable assets in growing the business.

Technical platform innovation

We are uniquely positioned through the timely implementation of advanced banking technology. We have invested in a state-of-the-art banking platform which is used across all ABHH banks. This technology helps our banks to provide the best services to their clients, which has been recognized by several awards as a result. 

Talent development

We view our employees as a strategic asset. We are continuously running an in-company professional development program, rotating talent and sharing best practices across ABHH's banks.

                        

 

Our strategic priorities

  • Achieve market leadership
  • Accelerate profitability
  • Acquire strategic partners
  • Attract top talent

 

38,800 staff

operating in all sectors of finance and banking 

1,129 offices   

in 8 countries      

27m clients     

corporate & retail

Awards

We are proud to recognize that our banking and financial companies are strong performers in their sectors and regions.

Alfa-Bank (Russia) won multiple awards being named Best Bank in Russia by Global Finance (2020), Best Private Digital Bank for Large Businesses according to Markswebb (2020), Bank of the Year in Russia by The Banker (2019), CEE's Best Bank for SMEs by Euromoney (2019), Best Trade Finance Provider in Russia and Best Mortgage Bank in Central and Eastern Europe by Global Finance (2019), Best Retail Bank by Retail Finance Awards (2019), was awarded Best Daily Banking Award in Private Banking Award by Frank Research Group (2019), Best Russian Bank of the Decade and Russia's Best Bank for Corporate Clients by SPEAR'S (2018), received Global Service Quality Award from Visa (2018), and was named Best Private Bank for Wealthy Clients by Forbes Russia (2018).

Alfa-Bank (Belarus) was recognized as Best Bank in Belarus by Euromoney (2020), Best Digital Bank for Consumers and Best Digital Bank for Corporate Clients by Global Finance (2020), Best Mobile Bank by Infobank.by (2020), was rated by Markswebb in Best Mobile Banking App for Retail Customers ranking as No. 1 for Digital Office and No. 2 for Daily Banking (2019), awarded Bank of the Year in Belarus by The Banker (2018), and named Most Active Belarusian Bank in YouTube by Artox (2018).

Alfa-Bank (Ukraine) was recognized as Best Bank in Ukraine by Global Finance (2021), while its A-Club was named best-in-class and received awards from The Banker and Global Finance, as well as has been recognized as Best Private Banking in Ukraine by Euromoney.

Alfa-Bank (Kazakhstan) and its Alfa-Mobile was rated among the Top-3 mobile applications for individual clients, and its Alfa-Business mobile application was recognized as No. 1 in Kazakhstan by SME Banking Club (2020).